Privacy Policy

Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Submit a contact or service-related form
• Request an inspection, estimate, assessment, or repair
• Submit a repair authorization
• Request a second opinion or safety check
• Call, email, text, or otherwise communicate with us
• Apply for an available job opportunity
• Interact with us through our social media accounts
• Purchase Solesbee Collision merchandise through our online store

Depending on how you interact with us, the information you provide may include your name, email address, phone number, mailing address, communications or comments, vehicle information, insurance or claim information, photographs or other vehicle-related documentation, employment application information, purchase or order information, and other information you choose to provide.

When completing a repair authorization or other repair-related form, information may include details such as your vehicle's year, make, model, color, Vehicle Identification Number (VIN), insurance company, claim number, deductible information, and authorization or signature information.

1.2 Vehicle and Insurance Information

Because Solesbee Collision performs collision repair and may communicate with insurance carriers at the customer's direction, we may collect and process information related to your vehicle and repair.

This may include vehicle identification information, damage documentation, repair records, diagnostic and scan information, calibration documentation, repair procedures, insurance claim information, and other information necessary to evaluate, diagnose, estimate, document, perform, verify, or administer a vehicle repair.

Diagnostic scans may collect vehicle-generated information, including diagnostic trouble codes (DTCs), mileage, dates, timestamps, system information, and other historical or current vehicle data used to help evaluate vehicle conditions and determine whether an issue may be collision-related or pre-existing.

1.3 Payment and Online Store Information

If you purchase Solesbee Collision merchandise through our online store, we may collect information necessary to process and fulfill your order, such as your name, contact information, billing information, shipping information, and order details.

Payments may be processed through a third-party payment processor. Payment information submitted through a third-party processor is subject to that provider's privacy practices and security procedures. Solesbee Collision does not store full payment card numbers on its own servers when payment information is processed directly by a third-party payment provider.

1.4 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain information about your device and use of the Site. This information may include:

• IP address and approximate location
• Browser type
• Device type and operating system
• Pages viewed and interactions with the Site
• Time spent on pages
• Referring and exit pages
• Date and time of visits
• Website performance and usage information
• Advertising or campaign interaction information, where applicable

This information may be collected through cookies and similar technologies.

1.5 Cookies, Analytics, Advertising, and Similar Technologies

We may use cookies and similar technologies to operate and improve the Site, understand how visitors use it, measure website performance, evaluate marketing effectiveness, and support our advertising and communications activities.

These technologies may include website analytics and advertising measurement services such as Google Analytics and Google Ads, as well as integrations with social media, communications, and SMS-related services where applicable.

Depending on the technology involved, these services may receive information such as your IP address, device or browser information, pages visited, interactions with the Site, referral information, or advertising and campaign information.

You may be able to control or disable certain cookies through your browser settings or through privacy or cookie controls made available on the Site, where applicable. Disabling certain cookies may affect some Site functionality.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests
• Schedule inspections, estimates, assessments, and repairs
• Evaluate, diagnose, document, plan, perform, and verify vehicle repairs
• Perform diagnostic scans and applicable ADAS or safety-system calibration processes
• Prepare and maintain repair-related documentation
• Communicate with you about your vehicle, repair, appointment, or request
• Communicate with your insurance carrier or claims representative, at your direction or as appropriate in connection with requested repair services
• Process and fulfill merchandise orders
• Process payments through applicable third-party payment providers
• Review and respond to job applications
• Send service-related communications, including appointment reminders and repair-status updates
• Send marketing communications where permitted and subject to any consent required by applicable law
• Operate, maintain, analyze, and improve the Site
• Measure website traffic, advertising performance, and marketing effectiveness
• Improve our services and customer experience
• Comply with applicable legal, regulatory, warranty, and manufacturer certification or repair-program requirements
• Detect, prevent, and address fraud, security incidents, misuse, or technical issues

How We Share Your Information

We do not sell your personal information.

We may share information in the following circumstances:

• Insurance Carriers: We may share relevant vehicle, repair, estimate, claim, and supporting information with your insurance company or claims representative, at your direction or as appropriate in connection with requested repair services.
• Service Providers: We may share information with third parties that provide services on our behalf, such as website hosting, communications, SMS services, scheduling, ecommerce and payment processing, repair-related technology, diagnostic or calibration technology, analytics, advertising measurement, marketing, and other business-support services.
• Vehicle Manufacturers and Certification Programs: Where applicable, we may share relevant repair or vehicle information with vehicle manufacturers, certification programs, or related service providers when necessary to satisfy applicable repair documentation, warranty, certification, technical, or program requirements.
• Parts Suppliers and Subcontractors: We may share information with parts suppliers, vendors, or subcontractors when reasonably necessary to complete or support a vehicle repair.
• Legal Requirements: We may disclose information when required by applicable law, regulation, legal process, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Solesbee Collision, our customers, or others.
• Business Transfers: Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of business assets, or similar business transaction.
• With Your Consent or Direction: We may share information for other purposes disclosed to you at the time of collection or when you direct or consent to the disclosure.

Third-Party Links and Services

The Site may contain links to or integrations with third-party websites, platforms, services, social media accounts, payment providers, ecommerce services, or other external services.

Third-party services operate under their own terms and privacy practices. Solesbee Collision is not responsible for the privacy practices, security, content, or operation of third-party websites or services.

We encourage you to review the privacy policies of third-party services you choose to use.

Data Retention

We retain personal information, including repair records, diagnostic or calibration documentation, insurance-related information, transaction records, communications, and other relevant documentation, for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and may reflect operational, legal, accounting, warranty, manufacturer certification or repair-program, dispute-resolution, security, or contractual requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

If you believe you have discovered a security vulnerability affecting the Site, please report it in accordance with our Responsible Disclosure page.

No method of transmission over the internet, electronic communication, or electronic storage is completely secure. Accordingly, while we take reasonable steps designed to protect personal information, we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live and the laws applicable to Solesbee Collision, you may have certain rights or choices regarding your personal information. These may include the ability to:

• Request access to certain personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information, subject to applicable legal, warranty, contractual, manufacturer, or other retention requirements
• Opt out of marketing communications
• Object to or request restriction of certain processing where applicable

You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication, where available, or by contacting us.

Where applicable, you may also follow the instructions provided in SMS communications to opt out of marketing text messages. Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications related to an active repair, transaction, appointment, request, or other service relationship.

To submit a privacy-related request, please contact us using the information provided in Section 10 below. We may need to verify your identity before processing certain requests.

Children's Privacy

The Site is intended for a general audience and is not designed or directed toward children. We do not knowingly collect personal information from children through the Site in circumstances prohibited by applicable law.

If we learn that personal information from a child has been collected in violation of applicable law, we will take reasonable steps to delete the information as appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Site functionality, technologies, services, or applicable requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for information about our current privacy practices.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: